FAQ & Delivery
FAQ & Shipping
If the answer to your question is not listed here, please email firstname.lastname@example.org
We aim to respond to all emails within 2 days.
By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK. If you are buying alcohol for someone else the recipient must also be aged 18 or older. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
Click & Collect
Click & collect orders can be collected from the brewery on:
Wednesday 10am - 3pm
During busy bar periods, we may miss web orders coming through so you may not receive your pick up confirmation email. If you don't receive it, please don't hesitate to come down to the brewery, where we will then pack your order for you.
To arrange collection for a different time, please email email@example.com
Click & collect may differ on bank holidays & public holidays.
We have a minimum order of £14, any orders under £14 will be fully refunded.
We are currently dispatching national shipping orders on Tuesday & Thursday with Next Day Shipping by UK Mail.
Local delivery orders are Tuesday & Thursday.
For local delivery we please ask that you include delivery instructions to your order. If nobody is there to accept the parcel and no delivery instructions are provided, your parcel will be returned to the brewery. We will contact you via email to arrange re-arrange delivery. Deliveries won't be reattempted until we have been instructed as to where we shall leave the parcel.
How much does Local delivery cost?
For a full breakdown of rates please see the table below:-
Within 20 miles of the brewery and overs - FREE
For any orders to be delivered over 20 miles, please see below.
How much does National delivery cost?
National delivery charges are as follows:-
England & Wales - £3.50
Central Scotland - £3.50
£50+ Order - FREE
National shipping orders will be dispatched on Tuesdays & Thursdays, with next day shipping.
Unfortunately we are currently unable to ship to the following places. Any orders will be refunded.
Isle of Wight Isle of Man
How long will it take for me to receive my order?
We aim to pick and pack orders within 48 hours and deliver in 3-5 working days. During busy periods it might take a little longer, but we will you advise you of this when you place an order.
Can I track my order?
Yes. We use UK Mail as our courier service and you will be sent tracking information direct from the courier once it has been dispatched from Beer Brothers Brewery.
I haven’t received my order, what do I do?
If your parcel hasn’t arrived after 5 working days, please contact us directly on firstname.lastname@example.org.
Alternatively, you can contact us on 01772 587441.
Can I return an item?
Yes, you can return an item provided this is done within 14 days of placing your order. To do so, please email us on: email@example.com and we will advise you of the next step.
My item is damaged, what do I do?
If your items are damaged upon receiving the order, you reserve the right to refuse delivery. In this case, please inform the courier who can then arrange for the parcel to be returned for us to process your refund.
If the item you have received is damaged or faulty please email us on firstname.lastname@example.org. We will endeavour to rectify the situation and advise you of the next step.