FAQ & Delivery

Current Discounts

*We are currently offering you 10% off when you spend £50, using code WEB10. This offer is only valid for beers, ciders, wines, spirits, advent calendars & 12 Beer of Xmas boxes.

Small Gift items will not have 10% deducted off the price.

Discount codes cannot be used with reward points.

FAQ & Shipping
If the answer to your question is not listed here, please email info@beerbrothers.co.uk

We aim to respond to all emails within 2 days.

Restrictions

By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK. If you are buying alcohol for someone else the recipient must also be aged 18 or older.  We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Delivery

How much does Local delivery cost?

For a full breakdown of rates please see the table below:-

Within 11 miles of the brewery and under £15.00 - £1.99
Within 11 miles of the brewery and over £15.00 - FREE
11 miles to 15 miles of the brewery - £1.99
15 miles to 20 miles of the brewery - £2.99

For any orders to be delivered over 20 miles, please see below.

How much does National delivery cost?

National delivery charges range from £5.59 to £10.00, as follows:-

England & Wales - £5.59
Central Scotland - £5.59
Scottish Borders - £5.59
Scottish Highlands - £10.00
Scottish Islands - £10.00
Northern Ireland - £10.00
Isle of Wight Isle of Man - £10.00

How long will it take for me to receive my order?

We aim to pick and pack orders within 48 hours and deliver in 3-5 working days. During busy periods it might take a little longer, but we will you advise you of this when you place an order.

Can I track my order?

Yes. We use Royal Mail as our courier service and you will be sent tracking information once your order has left Beer Brothers Brewery.

I haven’t received my order, what do I do?

If your parcel hasn’t arrived after 5 working days, please contact us directly on info@beerbrothers.co.uk.

Alternatively, you can contact us on 01772 587441.

Returns

Can I return an item?

Yes, you can return an item provided this is done within 14 days of placing your order. To do so, please email us on: info@beerbrothers.co.uk and we will advise you of the next step.

My item is damaged, what do I do?

If your items are damaged upon receiving the order, you reserve the right to refuse delivery. In this case, please inform the courier who can then arrange for the parcel to be returned for us to process your refund.

If the item you have received is damaged or faulty please email us on info@beerbrothers.co.uk.  We will endeavour to rectify the situation and advise you of the next step.

Beer Points

 

How do I earn points?

You can earn points by first creating an account, then you'll be able to earn points on all purchases made. These will be automatically added to your account.

Can I use my points with another discount code?

Unfortunately you can only use only discount code at once.

How can I redeem my Beer Points?

Once you have enough points you'll be able to redeem the following:

500 Points = £5 off (£20* minimum order before discount)

1000 Points = £10 off (£30* minimum order before discount)

2000 Points = £20 off (£40* minimum order before discount)

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